Return & Exchange
Experience peace of mind with every purchase.
At Hani’s, we stand behind the quality of every fragrance we craft. If you’re not completely satisfied, we offer a simple and transparent return & exchange process to ensure your experience remains luxurious from start to finish.
🔄 Eligibility for Return & Exchange
We accept returns and exchanges under the following conditions:
-
Return request is made within 7 days of receiving the order.
-
Product must be unused, unopened, and in original packaging.
-
Fragrance testers, samples, or sale items are non-refundable.
If the product arrives damaged, please notify us within 48 hours of delivery with photos.
💼 How to Request a Return or Exchange
-
Email us: Contact our support team at support@hanisofficial.com with your order number and reason.
-
Approval & Instructions: Once approved, you’ll receive return shipping details.
-
Secure Packaging: Repack the product carefully to avoid damage during transit.
-
Send it back: Use a reliable courier of your choice. Return shipping is the customer’s responsibility.
💸 Refunds & Exchange Timeline
-
Exchanges will be processed and shipped once the original product is received and inspected.
-
Refunds (for eligible returns) will be processed within 5–7 business days via your original payment method or bank transfer.
🚫 Non-Returnable Items
To maintain product integrity and hygiene, we cannot accept returns for:
-
Opened or used products
-
Fragrance testers or samples
-
Sale or promotional items
-
Gift cards
📦 Order Cancellations
Once an order is placed, it cannot be canceled or edited. Please review your order carefully before confirming.
