FAQs
Got questions? We’re here to help.
Explore the answers to our most commonly asked questions. If you still need help, feel free to reach out — our team is always happy to assist.
💎 About Our Perfumes
Q: Are Hani’s perfumes original and long-lasting?
A: Absolutely. All of our fragrances are crafted with premium ingredients to ensure long-lasting, luxurious scent experiences.
Q: Are your perfumes inspired or designer fragrances?
A: Our collections include both inspired blends and unique signature scents. Each perfume is designed to leave a lasting impression with exceptional quality.
Q: Are your perfumes unisex?
A: We offer a wide range of scents for men, women, and unisex preferences — clearly labeled to help you choose the perfect match.
📦 Orders & Shipping
Q: How long does it take to receive my order?
A: We usually deliver within 3–5 working days nationwide. You’ll receive a tracking link once your order is shipped.
Q: How much does shipping cost?
A: We offer free shipping on orders over Rs. XYZ. A flat shipping fee applies to all other orders.
Q: Do you deliver internationally?
A: Not yet — but international shipping is coming soon!
🔄 Returns & Exchanges
Q: Can I return or exchange my perfume?
A: Yes, we accept returns or exchanges on unused, unopened products within 7 days of delivery. Please read our full Return & Exchange Policy for details.
Q: What if my perfume arrives damaged?
A: In rare cases of damage during transit, please contact us within 48 hours with your order number and photos, and we’ll resolve it promptly.
💳 Payments
Q: What payment methods do you accept?
A: We accept Cash on Delivery (COD) and select digital payment options (coming soon).
Q: Is online payment safe on your website?
A: Yes — our checkout process is secured with advanced encryption technology to protect your data.
🧴 Product Use & Storage
Q: How should I store my perfumes?
A: Keep your perfumes in a cool, dry place, away from direct sunlight to maintain their quality and longevity.
Q: How long does the fragrance last?
A: Our premium perfumes are formulated to last 6–10 hours, depending on skin type, environment, and application.
🛍️ Other Questions
Q: Can I order in bulk for gifts or events?
A: Yes, we offer bulk and gift packaging options. Please contact us for custom arrangements or wholesale inquiries.
Q: How do I contact customer support?
A: You can reach us at:
📧 support@hanisofficial.com
📞 +92 3495335442
Thank you for choosing Hani’s — where every scent tells a story.
